Privacy Policy

At Phoenix Health Care Medical Clinic, your privacy is very important to us. This policy explains how we collect, use, and protect your personal information.

1. What Information We Collect

We collect your personal details when you:

• Book an appointment
• Visit our clinic
• Fill in forms (online or at the clinic)
• Contact us through our website, phone, or email

This may include:

• Your full name
• Contact details (phone, email)

2. How We Use Your Information

We only use your information for:

• Booking and managing appointments
• Providing you with medical care
• Communicating with you
• Processing medical aid claims
• Keeping proper medical records as required by law

We do not sell or share your personal details with outside parties, unless required by law or with your permission.

3. Keeping Your Information Safe

We take steps to protect your personal data. Your information is stored securely and only authorised staff have access to it.

4. Sharing Your Information

We may share your information with:

• Medical professionals involved in your care
• Your medical aid provider
• Laboratories or specialists (when needed for treatment)

We will never share your information for marketing or advertising.

5. Your Rights

You have the right to:

• Ask what personal information we have about you
• Correct any incorrect details
• Withdraw your consent (unless needed for legal or medical reasons)
• Lodge a complaint with the Information Regulator if you believe your privacy has been violated

6. Cookies and Website Tracking

When you visit our website, we may use cookies to improve your experience. These do not collect personal medical information.

You can turn off cookies in your browser settings if you prefer.

7. Updates to This Policy

We may update this policy from time to time. The latest version will always be available on our website.